My First Million
My First Million

#208 with Steph Smith - Why You Need a Chief Automation Officer

In this episode Shaan (@ShaanVP) is joined by Steph Smith (@stephsmithio) for an idea packed episode. They start off talking about opportunities around spending your FSA dollars and on swag packs. They transition to talk about the role of automation at companies and Steph shares how she would go abo

Featured Speakers

Sam Parr & Shaan Puri HostSean Puri GuestSteph Smith Guest

Topics Discussed

Episode Summary

Executive Summary: Steph Smith and Sean Puri explore a series of business ideas built around overlooked categories, rule changes, and automation. Core themes include turning boring products into differentiated D2C brands, using expired FSA/HSA funds as an acquisition channel, rethinking swag and customer incentives, building internal automation roles, and creating new investing/education products for teens.

Main Topics: Boring categories as D2C opportunities (Priority: 5/5): The conversation highlights how founders can identify 'sea of sameness' categories—like soap, vitamins, Band-Aids, tea, and Duraflame logs—and create visually distinctive, benefit-led products that stand out on shelves and online. FSA store and expired healthcare spending (Priority: 5/5): They discuss the FSA Store as a high-intent distribution channel for products eligible under flexible spending accounts, and brainstorm businesses that help consumers and brands make better use of expiring FSA dollars. Better swag and premium corporate gifting (Priority: 4/5): The hosts argue that conference and employee swag is usually low-quality and underwhelming, and propose a higher-taste, limited-drop model for branded items people actually want to use and show off. Automation as a company function (Priority: 5/5): Steph argues companies should have an automation-focused role or team responsible for eliminating repetitive work, and Sean connects this to shadowing workflows and tools like UiPath/RPA. Audience-first and list-building strategies (Priority: 4/5): BevTree is used as an example of acquiring customers before the product exists, while the hosts debate the strengths and weaknesses of waitlists, sampling, and audience-first business models. Financial education and teen investing (Priority: 4/5): They discuss Fidelity’s teen trading accounts and propose a fantasy-sports-style stock market game to teach investing, acquire young users, and make finance feel more engaging. Personal investing and working while building (Priority: 3/5): Steph explains that she mostly invests in herself, avoids market obsessing, takes an automation course, and prefers the hybrid path of keeping a job while building on the side.

Key Arguments: Distinctive branding can unlock sleepy categories when competitors all look and feel the same. High-intent, expiring money like FSAs creates a strong acquisition surface for businesses that help consumers spend it well. A service layer that handles FSA paperwork or eligibility could remove friction for both consumers and fringe-health brands. Corporate swag is a huge waste category, but companies will pay much more for cooler, more useful items with real status value. Limited-edition, drop-based swag could create repeat demand and make procurement feel more like shopping. Automation should be treated as an operational discipline, not just a technical tool; companies need a dedicated owner for process improvement. Shadowing employees reveals hidden inefficiencies that leaders and customers often miss when asked directly. Audience-first business building can work, but lists decay over time and are dangerous if they substitute for product-market fit. Rule changes like teen brokerage accounts create new product opportunities, especially if the experience is fun and parent-friendly. Financial games can lower the barrier to investing and create valuable future customer pipelines.

Data Points: FSA contribution maximum: up to $2,700 per year - Steph references the amount an individual can allocate to an FSA annually. Unused FSA cash forfeited annually: as much as $400 million - Sean cites an article noting workers forfeit large sums in unused account cash. HSA count used as proxy for market size: 20 million - Steph uses the number of HSAs to estimate the scale of time-capped health spending. Estimated annual time-capped money pool: $20 billion - Steph extrapolates from 20 million accounts and a $1,000 average contribution. Welly acquisition signal: millions of page views a month - The FSA Store drives high-intent traffic to products like Welly bandages. SwagUp first month revenue: $5k - Sean cites SwagUp’s early growth trajectory as evidence for the swag opportunity. SwagUp first year revenue: $3.3 million - Used to show how quickly the swag business scaled. SwagUp current annualized sales: $55 million - Sean notes the company’s current trajectory. SwagUp founder age: 26 years old - Used to underscore how accessible the category can be for young founders. UiPath valuation: $32 billion - Sean references UiPath as a major example of automation/RPA at enterprise scale.

Pivotal Quotes: "that sea of sameness is your opportunity" — Eric Ryan (as paraphrased by Sean): Explaining the method behind Method, Ollie, and Welly—find boring categories where every product looks the same. "If you're skilled with either SEO, email list building, you know, D2C customer acquisition, this is a business in a box that you can start." — Sean Puri: Describing the FSA-store-driven business opportunity and inviting founders to email him. "I think in general, in the way that I spend my money is that I, especially today, try not to focus on markets at all, meaning that I invest most of my money in just my own projects." — Steph Smith: Explaining her personal approach to investing and why she prioritizes self-investment over market timing.

Implications: The episode points to a repeatable playbook: find stale categories, exploit distribution quirks, and reduce friction with automation or better UX. For founders, the biggest opportunities may come from overlooked rules, not new technology.

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About My First Million

Sam Parr and Shaan Puri brainstorm new business ideas based on trends & opportunities they see in the market. Sometimes they bring on famous guests to brainstorm with them.

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