The Twenty Minute VC (20VC)
The Twenty Minute VC (20VC)

20VC: The Snapchat Memo: Lightspeed's Jeremy Liew on The 4 Key Elements To Consider When Evaluating A Consumer Social Product, What is Good/Great/World Class For Retention, Usage and Downloads in Consumer Social Today & The Core Insight Development of Eva

Jeremy Liew is a Partner @ Lightspeed Venture Partners, one of the leading firms of the last decade with a portfolio including the likes of Affirm, Snapchat (Snap), Mulesoft, Epic Games, Carta and more amazing companies. As for Jeremy, in the past he has led deals and sat on the boards of Snap, Affi

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Jeremy Liu Guest

Topics Discussed

Episode Summary

Executive Summary: Jeremy Liu recounts Lightspeed’s early Snap investment, emphasizing how persistent sourcing, a sharp thesis on pop culture and young women as early adopters, and Evan Spiegel’s product insight into ephemerality and authenticity drove conviction. He details the company’s strong traction, the risks around financing and valuation, and why Snap’s culture and product vision helped it endure imitation and scale.

Main Topics: How Lightspeed Found Snapchat (Priority: 5/5): Jeremy describes the roundabout, persistent effort to get in touch with Evan Spiegel, including LinkedIn, Whois lookup, Facebook messaging, and the eventual meeting that led to the seed investment. Why Young Women Signaled Pop-Culture Potential (Priority: 5/5): He explains Lightspeed’s framework for identifying consumer companies that can become part of pop culture, noting that young women often serve as early adopters and word-of-mouth amplifiers. Snap’s Early Traction and Engagement (Priority: 5/5): Jeremy lays out the early metrics that stood out: strong user growth, retention, and daily usage, all indicating that Snapchat was becoming a habit rather than a novelty. Evan Spiegel’s Unique Product Insight (Priority: 5/5): The discussion centers on Evan’s thesis that social platforms were creating performance anxiety and that disappearing messages would enable more authentic communication with close friends. Product Vision vs. Copying and Culture (Priority: 4/5): Jeremy argues that Snap’s enduring advantage came not just from features, but from user culture; copied products like Instagram Stories behaved differently because the underlying culture was different. Investment Risk, Valuation, and Missed Follow-On (Priority: 4/5): He reflects on the downside concerns in 2012—burn, financing, and business model uncertainty—and admits Lightspeed’s biggest mistake was not joining a later round when the valuation had risen sharply. Team Building and Unsung Contributors (Priority: 3/5): Jeremy highlights Bobby Murphy’s early engineering roadmap and Imran Khan’s role in monetization, operations, and financing as key contributors beyond Evan.

Key Arguments: Persistence matters when access is hard; differentiating oneself can be the difference between no response and a meeting. Young women are often the earliest adopters of pop culture, making them a strong signal for consumer products that can become mainstream. Messaging/social networking products should be judged by habit formation and retention, not just initial novelty. Snap’s early usage metrics suggested unusually strong engagement, retention, and growth for a consumer app. Evan Spiegel’s insight was that ephemeral communication reduces performance anxiety and better matches how close relationships are built. Snap’s moat came from user culture as much as product features; copied mechanics do not automatically transfer the same behavior. A company with upside volatility can justify a much higher valuation faster than instinct may suggest; anchoring on a prior round can be a mistake. Business model concerns are real in consumer social, but a sufficiently large user base can eventually monetize if the product reaches scale.

Data Points: Initial user base: 180,000 installs - Snap at the time of the Lightspeed seed investment meeting in early 2012 Daily active users: 90,000 DAU - Reported when Lightspeed met Snap in March/April 2012 DAU/installs ratio: 50% - Indicated very high engagement relative to the installed base Month-on-month growth: 50% - Early growth rate cited as one of the strongest signals DAU/MAU ratio: 50% - Used as a benchmark for strong engagement in social/messaging 90-day retention: 50% - Cited as evidence of durable habit formation Median sessions per day: 6 - Users were opening Snapchat about six times per day Geographic spread: Southern California, Northern California, Georgia, parts of the South - Initial concentration that signaled word-of-mouth-driven adoption Norway app rank: #3 most popular app - Snap spread beyond the initial demographic and became a top app in Norway Burn rate: Over $1 million/month - Reached within a year after Lightspeed’s investment, highlighting financing risk Seed valuation: $4.25M pre-money - Lightspeed’s initial seed investment baseline referenced in hindsight Follow-on valuation: About 3x higher / around $13M - Valuation offered when Snap sought additional capital roughly a month later User composition: 75% young women in high school and college - Early user mix that reinforced the pop-culture thesis

Pivotal Quotes: "could this become part of pop culture" — Jeremy Liu: Describing the core consumer-investment filter Lightspeed used when evaluating Snap "they were creating a lot of performance anxiety in people because they were the highlight reels of your life" — Jeremy Liu: Summarizing Evan Spiegel’s original insight into why ephemeral communication could resonate "we're going to create a whole new feed of stories. And they're going to be told in chronological order. Beginning, middle, end." — Jeremy Liu: Explaining Evan’s first-principles reasoning behind Snapchat Stories

Implications: For investors, the episode underscores the value of cultural insight, early-adopter signals, and founder vision over pure feature copying. For builders, it shows that product culture and authenticity can create durable moats even in fast-moving social markets.

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