Accidental Tech Podcast
Accidental Tech Podcast

66: Boiling A Pretty Big Lake

* The modern Apple-store experience * Follow-up: * Marco reneges on his recent praise of Beats headphones, then receives the saddest real-time follow-up ever * Headphones mentioned: * B&O BeoPlay H6: Great comfort, but not sound. * Beyerdynamic DT-770 Pro (32-ohm version; Casey's headphones

Featured Speakers

Marco Arment, Casey Liss, John Siracusa Host

Topics Discussed

Episode Summary

Executive Summary: The episode centers on Apple’s ecosystem problems: creepy ad targeting, overpriced-and-overhyped headphones, weak retail experiences, and a broader critique that Apple lacks “hustle” in web services and games. The hosts also evaluate Nintendo’s hardware crisis, Microsoft’s Kinect strategy, and a rumor-driven iOS 8 wishlist (health features, transit, Siri, notifications, Photos, app store changes), mostly agreeing that Apple’s biggest gaps are server-side services and inter-app/data plumbing.

Main Topics: Apple as a privacy-averse ad ecosystem: The conversation opens with frustration over targeted Facebook ads following unrelated searches, framing modern web advertising as increasingly creepy and driven by gradual user acclimation. Beats, Apple Store audio, and luxury branding: One host tests nearly every headphone in an Apple Store and finds Beats heavily bass-boosted, marketing-heavy, and not worth the price; the discussion broadens into Apple’s retail/audio direction and boutique-brand pricing. Apple’s weak service culture and app ecosystem: The hosts argue that Apple excels at client-side hardware/software but lacks urgency and skill in web services, cloud sync, and App Store improvements, making its cloud-backed products feel archaic. Nintendo’s hardware crisis: Nintendo’s poor Wii U performance is analyzed as a death spiral caused by weak third-party support and underpowered hardware; the suggested fix is either a competitive next-gen console or a strategic partnership. Microsoft Kinect and experimental peripherals: Microsoft’s decision to sell an Xbox One without Kinect is discussed as evidence that the accessory market is too weak to justify requiring add-ons, reinforcing the importance of cross-platform viability. iOS 8 rumor wishlist and feature skepticism: The hosts review an anonymous iOS 8 wish list covering health tracking, Maps transit, Siri, notifications, Photos/iCloud storage, auto-updates, and a separate game store, mostly agreeing Apple needs better infrastructure more than flashy features. Web services vs. client-side excellence: A recurring theme is that Apple can build excellent devices and local software, while Google/Facebook excel at scalable server-side systems; the hosts believe Apple’s biggest weakness is organizational, not just technical.

Key Arguments: Targeted advertising and search-based profiling make modern services feel invasive, and users may only notice after privacy norms have already shifted. Beats headphones appeal through image and bass-heavy tuning rather than accuracy, which makes them a poor value compared with better-sounding alternatives. Apple Stores now create long, awkward waiting experiences that feel closer to the DMV than a premium retail experience. Apple’s headphone lineup is overpriced boutique fashion, not premium audio value, unlike the company’s computers which still generally justify their cost. Apple’s biggest strategic weakness is not hardware but its lack of serious investment in cloud infrastructure, server-side workflows, and data synchronization. Nintendo’s crisis stems from failing to ship hardware competitive enough for modern third-party development; novelty alone is no longer enough. The Xbox One Kinect example shows that mandatory peripherals fail when they shrink the addressable market and reduce developer incentives. A separate games store in iOS would help discovery and browsing, but Apple is unlikely to make such a large App Store change. Notification Center should prioritize being a simple, reliable timeline before becoming “smart”; cleverness often makes notifications harder to find or understand. Cloud-based storage and sync for photos, messages, and app data would solve more real user pain than features like auto-delete or device-local hacks. Apple’s service quality problems persist because the company appears culturally focused on clients and hardware, not on building and iterating web-scale systems.

Data Points: Recording date: Monday, May 19 - The hosts note the episode was recorded early due to scheduling constraints, so later news might make comments seem outdated. Number of headphones tested: About 20 sets - One host says he tried essentially every headphone in the Apple Store headphone area. Battery/repair wait time: 45 minutes - Apple Store visits are described as taking roughly 45 minutes even for simple tasks. Pickup wait time: 5 minutes planned vs. ~20 minutes actual - The host expected a quick repair pickup but had extra time to test headphones. Beats sound profile: All bass - The Beats headphones are described as dramatically bass-heavy, burying midrange and vocals. Price tier of Apple Store audio: $200–$400 range - The headphone section is characterized as full of expensive boutique products. B&O H6 price: $300–$400 - Cited as the most comfortable pair, though not especially impressive sounding. Coupon code discount: 10% off - Hover offers a 10% discount with the code ScrummerFall. NatureBox first-box discount: 50% off - NatureBox sponsorship offers 50% off the first box. NatureBox pricing: $19.95 / $29.95 / $49.95 - Three subscription tiers are mentioned for 5, 10, or 20 bags. Free private dashboard: 1 - Dash offers one free private dashboard with public dashboards free and unlimited. Pro dashboard plan: $10/month - Dash charges for unlimited private dashboards on a pro account. Kinect-less Xbox One price reduction: $100 cheaper - The Xbox One without Kinect is discussed as a response to weak demand for the bundled accessory. iCloud storage/backup ask: Match device size for a reasonable price - The hosts argue Apple should offer more unified backup/storage aligned to how much users actually own. iPhone storage examples: 8 GB and 16 GB - Used as evidence that Apple’s devices often lack enough space for larger OS updates and data. Message grace period: 10–15 seconds - One speaker notes that iMessage notifications sometimes propagate to other devices if not acknowledged within this window.

Pivotal Quotes: "“It's a whole business built on how creepy are you willing to be?”" — Marco: Used to characterize the ad-tech/privacy tradeoff in modern internet services. "“Apple stores are, to me, like the epitome of California. Hey, man, it's cool. Just wait here for a while. It'll be awesome.”" — Casey: A jab at the Apple Store’s relaxed-but-frustrating service model. "“They just do not consider it a priority to modernize these systems in a significant major way.”" — Marco: Summarizing the core criticism of Apple’s server-side and store infrastructure.

Implications: Listeners are encouraged to expect incremental hardware polish from Apple, but not major service or App Store reform soon. The broader industry takeaway: cloud reliability, inter-app data sharing, and thoughtful product economics matter as much as shiny features.

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