Goldman Sachs Exchanges
Goldman Sachs Exchanges

From Mobile Wallets to Blockchain: How Fintech is Growing Up

The fintech sector has been evolving rapidly as new startups emerge and large financial institutions figure out how to adapt...or else get left behind. To understand where we are in the "three waves of fintech," we spoke with Jeff Gido, global head of the financial technology sector in Gol

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Goldman Sachs HostJeff Guido Guest

Topics Discussed

Episode Summary

Executive Summary: The discussion traces fintech’s shift from post-crisis disruption to a mature phase of partnerships, consolidation, and operational efficiency. Jeff Guido argues startups now must prove scale and profitability, incumbents are investing heavily in software, APIs, and digital strategy, and future growth will come from cooperation, blockchain consortia, AI, and expansion into Asia and Latin America.

Main Topics: Fintech cycle maturity and market segmentation (Priority: 5/5): The sector has moved beyond pure startup disruption into a phase where a subset of companies has real scale, profits, and IPO readiness, separating from the pack. Incumbent financial institutions’ technology response (Priority: 5/5): Banks, payment firms, and other incumbents are increasing software, API, and digital investments after years of constraints from regulation and capital needs. Omnichannel payments and consumer behavior change (Priority: 4/5): Mobile, QR codes, wallets, and other payment form factors are increasing complexity while consumers expect seamless experiences across branches, online, and mobile. Retail banking disruption and fintech partnerships (Priority: 5/5): Retail banks are reacting to startup pressure by partnering, investing, and adopting fintech technologies to combine incumbents’ scale with startup speed and UX. Wealth management, millennials, and robo-advisory (Priority: 4/5): Millennial preferences for mobile, transparency, flexibility, and passive investing are accelerating robo-advisory and digital wealth channels. Blockchain, AI, and the next operational wave (Priority: 5/5): A fourth wave of fintech is emerging around cost reduction and operational improvement, using blockchain, AI, and IoT to improve underwriting, risk, service, and workflows. Global growth hotspots and capital flows (Priority: 4/5): Asia and Latin America are highlighted as major growth regions due to mobile-first adoption, large populations, and less legacy infrastructure, though China’s regulatory shifts caused a temporary slowdown in VC activity.

Key Arguments: Fintech is in a late-stage maturation phase, so success is now measured by real revenues, profitability, scale, and public-market outcomes rather than user growth alone. Incumbent financial institutions are no longer passive; they are investing in software, APIs, and digital capabilities because technology is now central to strategy and communication. The strongest competitive model is increasingly partnership-based: startups have innovation and speed, while banks have scale, brand, and distribution. Omnichannel commerce has made payments more complex, forcing firms to serve multiple customer segments across mobile, online, branch, and other channels. Millennials favor mobile-first, transparent, on-demand financial experiences, which supports robo-advisory and passive investing models. Blockchain’s most important promise is not cryptocurrency speculation but industry-wide cost reduction and ledger efficiency through consortium adoption. AI and related technologies represent a new wave focused on back-office and operational efficiency rather than just front-end user experience. Fintech lending and payment startups must strengthen compliance, risk management, and infrastructure to survive a tougher, more cyclical environment. Emerging markets, especially Asia and Latin America, offer significant fintech opportunity because consumers can leapfrog legacy infrastructure and go directly to mobile and digital finance.

Data Points: FinTech cycle length: 6th or 7th year - Guido describes the current fintech cycle as already several years into development since the global financial crisis. U.S. unsecured consumer and small business credit market: $13 trillion - Used to illustrate the enormous total addressable market available to fintech startups. 2017 global VC-backed fintech financing: $16.6 billion - Record year for fintech deals and financing globally. Large financing rounds in 2017: 35 rounds over $100 million - Shows maturation and concentration of capital in fewer, larger bets. U.S. share of those large rounds: 20 of 35 rounds - Most mega-rounds occurred in the United States. Startup fintech investing change: Down 23% vs. prior year - Startup investing fell even as total dollars rose, indicating later-stage concentration. Largest 10 financing rounds: 7 went to tech-enabled lending - Later-stage lending remained one of the hottest capital destinations. Insurtech investment increase: From about $300 million to over $2 billion - Highlights rapid growth in insurance technology funding over roughly five years. Corporate venture share of fintech investments: Almost 20% - Corporate venture arms played a large role in financing fintech in the year discussed. Asia VC funding trend: Dipped slightly in the prior year - Attributed mainly to China’s regulatory changes and weaker fintech IPO performance. Record year reference date: March 8, 2018 recording - Sets the timing of the discussion and the market backdrop.

Pivotal Quotes: "The jury is still out." — Jeff Guido: On whether fintech startups will displace incumbents or whether large banks and card companies will crowd them out. "These are such giant markets that they really don't have to be all that successful from a market share perspective to create. 20% of a percent is still a decent business." — Jeff Guido: Explaining why even small market share wins can produce meaningful fintech businesses. "We're seeing much more cooperation, much more partnerships, and we're actually seeing a lot of investment by traditional financial services into these fintech startups." — Jeff Guido: Describing the current third wave of fintech as a partnership-driven phase.

Implications: Fintech is shifting from disruption to integration. Expect more partnerships, bigger but fewer funding rounds, stronger compliance and risk infrastructure, and growth concentrated in mobile-first markets and operational-tech winners like AI, blockchain, and insurtech.

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